A good place to check is on this page. It lists all the Moderators and Administrators and which one is on at the moment. A green light next to one of them means they are online, although that is not always a good indicator as they may have left their computer at the TMF and gone to eat dinner or something.
I think you may have posted in the wrong thread, Deuce. Where were you trying to reply to? I assume one of the chatroom threads but only with the specific one and exactly what procedure you attempted and failed to succeed with can I help you.