I have a serious problem with my computer.
I would greatly appreciate if someone would perhaps have advice on what I might do to attempt to solve it.
Last night, I got a "Windows Update". That looked like a usual update.
I did the update, and restarted the computer.
When I restarted the computer, there was an X over the volume control button in the lower right hand corner.
When I move my mouse over the X, it said, and still says:
"No Audio Output Device Is Installed"
When I've clicked on the X, to attempt to locate the problem, it scans the area, and gives a message saying
"Troubleshooting cannot identify the problem"
A friend, who is tech savvy, told me that there was a widespread virus on Tuesday night, and my friend thinks that such is what infected my computer. This friend thinks that the "Windows Update" was not legitimate, and was most likely a virus which has infected my computer.
I've tried, virtually everything to remedy this.
I did a virus scan of the full computer with Avast, and a SuperAntiSpyware to remove files, etc.
I still have no sound on my computer. The X over what is usually the volume control on my computer, is still there.
I can surf the web, watch videos, etc. I cannot control the volume on the videos, or hear music, or dialogue.
I've searched the web, and typed in the exact problem I'm having, following the supposed "Steps" to remedy such.
My effort has been in vain, for last night, and today. It is nearly 24 hours now since this occurred.
Again, I would greatly appreciate any advice on what I might try to solve this problem.
Thanks.
I would greatly appreciate if someone would perhaps have advice on what I might do to attempt to solve it.
Last night, I got a "Windows Update". That looked like a usual update.
I did the update, and restarted the computer.
When I restarted the computer, there was an X over the volume control button in the lower right hand corner.
When I move my mouse over the X, it said, and still says:
"No Audio Output Device Is Installed"
When I've clicked on the X, to attempt to locate the problem, it scans the area, and gives a message saying
"Troubleshooting cannot identify the problem"
A friend, who is tech savvy, told me that there was a widespread virus on Tuesday night, and my friend thinks that such is what infected my computer. This friend thinks that the "Windows Update" was not legitimate, and was most likely a virus which has infected my computer.
I've tried, virtually everything to remedy this.
I did a virus scan of the full computer with Avast, and a SuperAntiSpyware to remove files, etc.
I still have no sound on my computer. The X over what is usually the volume control on my computer, is still there.
I can surf the web, watch videos, etc. I cannot control the volume on the videos, or hear music, or dialogue.
I've searched the web, and typed in the exact problem I'm having, following the supposed "Steps" to remedy such.
My effort has been in vain, for last night, and today. It is nearly 24 hours now since this occurred.
Again, I would greatly appreciate any advice on what I might try to solve this problem.
Thanks.
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