I have probably bought at least $1000 worth of clips from Clips4sale.com. I recently ordered a clip that did not download to my computer for some reason. I have called Clips4sale.com customer service and requested clip re-activation and I have emailed them 3 times requesting clip re-activation and have heard NOTHING from them. It has been about a week. Are they just slow or do they have a reputation as a rip-off? Has anybody else had a problem with clip re-activation?