I ordered from them once before. I think it took awhile too, but I just attributed that to the normal international shipping process. (I'd never tried such previously.) I do recall beginning to worry myself, but it eventually came. I believe it took less than one month, but perhaps not much less. I'm no longer certain.
I'd suggest trying to email them again and also maybe send a PM to their TMF login ID. They've been around for a long time now and post regularly, so I'm pretty sure they're not out to screw you.
I'm happy with my purchase, btw.