PsymonJerusalem
TMF Expert
- Joined
- Sep 13, 2007
- Messages
- 467
- Points
- 0
This is a message for David - he's written us twice about a problem with a clip he's had. David, your e-mail address bounces when I send mail to it (I tried twice for each of your e-mails to us) and I don't want to see you get frustrated with our lack of response! I'm posting it here, apologies TMFers! So weird that you're sending mail from it and I can't send to it...
Hi David,
Many apologies for not getting back to you sooner - I'm out of town on business. I'm pretty sure I know what the problem here is - we've sold many copies of that clip with no problems, but at the same time you bought the clip we had someone else buy a completely different clip and have the exact same issue. My guess is that Clips4Sale's servers were being hit particularly hard at the time and it prematurely ended the download, resulting in the small file size and shorter video. I've had this same problem on my own server and the most annoying part is that if you try to re-download it, it somehow caches the file size and does it again, unless you try saving it to a different directory. I'm going to contact Clips4Sale and make them give you the clip again. I would just send you the clip personally, but I'm out of town - however, I'm going to get in touch with Addie and see if she can't do that for me. Again, sorry for the issue and we'll have this resolved shortly!
Psymon
Tickle Chicks
www.ticklechicks.com
[email protected]
Hi David,
Many apologies for not getting back to you sooner - I'm out of town on business. I'm pretty sure I know what the problem here is - we've sold many copies of that clip with no problems, but at the same time you bought the clip we had someone else buy a completely different clip and have the exact same issue. My guess is that Clips4Sale's servers were being hit particularly hard at the time and it prematurely ended the download, resulting in the small file size and shorter video. I've had this same problem on my own server and the most annoying part is that if you try to re-download it, it somehow caches the file size and does it again, unless you try saving it to a different directory. I'm going to contact Clips4Sale and make them give you the clip again. I would just send you the clip personally, but I'm out of town - however, I'm going to get in touch with Addie and see if she can't do that for me. Again, sorry for the issue and we'll have this resolved shortly!
Psymon
Tickle Chicks
www.ticklechicks.com
[email protected]