Clips4sale issue

[Wario642]

Has anyone else had this problem.

Ive purchases a few videos now from different studio's and can watch them on the website without any problems, however when I download them from the website to my phone they always download without any sound. Is this done on purpose or is there any issue with my device or browser.

Thanks.

 

[oldgeezer]

I have never had a problem with C4S downloads.
However, I have never downloaded them to my phone.

 

[Soles_Scream]

Have you messaged Clips4sale directly? They should be able to provide a solution.

 

[Wario642]

Yes, im still awaiting a response. Ill try using my laptop this time and see if it makes any difference.

 

[Suffer4Me]

There are many different video formats on clips4sale e.g. MP4, WMV (especially older stuff), .MOV, etc... It might help to understand if a specific format is causing your issues. I know every once in a while I would stumble upon an older store with great content and they would have a video format that is tough to handle.

https://clips4salestudio.zendesk.co...152494-Allowed-File-Types-as-of-March-01-2019

Some stores do have some of the no longer allowed types as many have videos from like pre 2010 in the store if you scroll back far enough.