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What is the exact problem that you're having? If it's sound but no picture, you need the Divx codec, included in the free K-Lite Basic Codec Pack. Save it to your hard disk, scan with your favourite antivirus program, and double-click to install 🙂
Sounds like you need Divx anyway. Either grab the K-Lite Pack as Missy Val said, or head on over to the actual Divx website and download their codec. This link, http://www.divx.com/divx/play/download/, should take you to the free download page.