Until about 2 years ago, you used to receive a contact link to the actual producer each time you bought a video. This enabled you to clear any problems up directly, but also to give feedback on the videos you purchased. Now that feature has gone. I inquired about it and the people at support said it was not necessary; that if a producer wished to be contacted, there would be a little link on the left of the page saying "Feedback". The link is there in a very few of the stores, meaning that if you do have a problem with the content of a clip, Support is unable to rectify it. Producers also miss any direct feedback from customers and there is no link to order customs.
I don't know if anyone else has had an issue with this, but I find it a pain.
I don't know if anyone else has had an issue with this, but I find it a pain.