Alex Warfield
TMF Master
- Joined
- Oct 25, 2001
- Messages
- 626
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Whoever came up with that statement must never have had to deal with customers directly. I work at Uhaul in Jacksonville, Florida, and almost every single person that calls there is pissed off when they pick up the phone. I get harrassed daily by folks who whine non-stop about every little thing that has to be done to reserve equipment. I know moving is a stressful event, but come on, people. No one is willing to be put on hold, even for ten seconds. No one is willing to give you their number to be called back in ten minutes. Just today I had a woman tell me "I'll tell you where you can stick it!" There is absolutely no excuse for this kind of behavior. I often have to work the phones by myself, and I am as kind to everyone that calls there as I can be. I do everything in my power to make sure everyone gets exactly what they are looking for, but no one is willing to understand that we run out of in-town trucks sometimes. Luckily, I work for a boss that will not help someone if they get too far out of line. You are allowed to have problems, you can say if you don't like the way something is done, but don't start yelling, or calling myself or one of my co-workers names. There is no excuse for this type of behavior.
I'm done ranting for now, and if the mods see reason to delete this thread, then so be it.
AlexWarfield- Reminding everyone to be polite, and have patience.
I'm done ranting for now, and if the mods see reason to delete this thread, then so be it.
AlexWarfield- Reminding everyone to be polite, and have patience.