So I think that after buying a clip on 1/1 because I was informed tickle points would be expiring soon I somehow forgot to then actually download it. So I tried to write them a customer support ticket last night that now I think they never got because apparently and for some reason the ticket page asks you to log in as if 1) you're not already logged in as I am, and 2) after you log in to the ticket support page it does not in fact log you in.
Aside from other quirks which I notice about this page from time to time this is why I will mostly buy my stuff from Clips4Sale as they have a phone number to call customer service at directly listed and anytime I've had trouble I get someone who is very helpful and fixes it immediately instead of making me jump through hoops.
Hi Cletus, I received the ticket and it will be answered now. Most people expect an answer as if there's a customer support team running 24/7, it's not the case. Especially when hours are very different. But it is true I took time to aknowledge it, I should have written a message , or have an auto message system in these cases. When I answer there you will get email notification and all.
About the support website :
It's not that I try to make it harder for customers, I actually tried to make it easier for me to keep track of requests. I made it so you don't need to log in on the support website, so everything went fine.
TLDR : The system works, but if you have a problem at a wrong moment, it will take more time. in 90 % of the case it's all solved in the 5 hours
Also, thank god, I get very few issues since the new download system is in place, 2 / 3 per months
Also a general reminder :
When you loose your files, forget to download them, download them too late : It is a low priority request.
I will help, but it is not the website's fault. (you are told to download the files asap because we are not a storage service, and c4s has the same policy, except they will not even allow you to get it if gets pulled out)
It does not mean I don't care, it means that more important tasks (especially the ones that are part of the website's core service go first)
Such events require :
- Order verification
- Getting the file from a separate server
- Sending it to you via a third party service
I hope this answer does not disapoint you, but it's the realistic one
😉I do my best with my means. Maybe it is slow sometimes, superfast some times (can be random), but I will solve every ticket.
