First of all, don't listen to anything anyone has said so far.
Once all of those are out of your head, print out this page and follow these steps:
1. Uninstall Norton completely. Seriously, just get rid of it. If you need help uninstalling it, PM me. It's a shitty program that does NOT do it's job and only really slows your computer down.
2. Reboot the computer and go into Safe Mode with Networking. In other words, restart the computer and press the F8 button until you get a screen that has a bunch of options that mention Safe Mode. If you're having a hard time with this step, let the computer boot normally and pull the plug out of the back as soon as you see the Windows XP splash screen with the little green of blue scrolling bar under it. Then when you reboot you'll get a safe mode screen...just hit F8 to get the Safe Mode with Networking option.
3. When you get into windows, go online and go to
www.ewido.com . Click the Scan Now button on the left side of the screen. Follow the instructions (it will prompt you to install ActiveX Controls, etc) and after it downloads the latest definition database, click the Scan button that pops up. It will do a very thorough scan of your computer for spyware/adware/malware. When it finishes, click the Remove Infections button that activates after the scan is complete.
4. Repeat steps 2 and 3. You want to reboot and do a full scan to eliminate any duplicate problems that replicated themselves or were resident in memory.
5. Boot into Safe Mode With Networking again and go to
www.free.grisoft.com and download two files: AVG Anti-Virus Free 7.5 AND AVG Anti-Spyware Free 7.5. Install these programs and reboot the computer. Let it boot normally. Update the AVG Anti-Spyware program via the menu it has, then run a full scan overnight with both programs.
Once these five steps will are complete, your computer will be much cleaner, if not perfectly clean, of spyware and virus infections.
Get back to me when you've finished these steps?