This doesn't surprise me at all. I've had issues with Charlee Chase in the past not with as serious situation as you are. But i've dealt with not getting exactly what I want it when I ordered customs. For example I would send her a custom idea she would send me a list of models that are available. I would pick the model that I want to be the foot ticklee she would reply that model is not available my question is why did you send me a list with her name on it? So then I would pick another model and then she would tell me that model doesn't do tickling videos again, Why are you sending me a list of models? Who can do the video that's only half of it. Then I would ask for a 30 minute video and she said that certain models only do 10 or 12 minutes well if I'm willing to pay what's the problem.
This is probably why her clip store Tickle torture is going or is out of business clip store owners need to start looking at why other clip stores have survived over the last 10, 15, 20 years. See what they're doing and not make mistakes such as yours or the ones that I had to deal with in the past.
Thank you,
LBFT